Your privacy

Privacy policy

How the Al-Agha store and app collect, use and protect your information.

Last updated: 7 November 2026

Who we are

About this policy

The Al-Agha online store at www.alagha-group.com and the Al-Agha app for Android are run by Maher Al-Skafi and Sons Co. (Al-Agha) in Amman, Jordan. The app opens the same store as the website, so this policy covers both.

What we collect

Information we collect

Order details: your name, mobile number and delivery address. Email is optional.
Your location, only if you choose to pin it on the map at checkout. Your phone asks for your permission before sharing its location, and you can type your address instead.
Account details, if you create an account: your email, your password (stored encrypted), your saved addresses and your order history.
Messages you send us through the contact form, live chat or WhatsApp, and job applications with any CV you attach.
Usage data: the pages you visit, your device and browser type, and an approximate location based on your IP address, collected through Google Analytics and the store's own visit statistics.

We do not collect card or bank details. Orders are paid in cash on delivery.

How we use it

How we use your information

To prepare and deliver your order, and to contact you about it.
To run your account and answer your questions.
To understand how the store is used and make it better.
To keep the invoices and records that the law in Jordan requires.

We do not sell your information, and we do not give it to anyone for their own marketing.

Sharing

Who receives your information

Our delivery staff, or the courier carrying your order: your name, phone number and address, only to deliver it.
Odoo S.A., which hosts our store and its data.
Google, which receives usage data through Google Analytics.
OpenStreetMap, which receives the point you pin on the map at checkout, to show the address of that point.
Government authorities, only when the law requires it.

Your browser

Cookies

The store uses essential cookies to keep your cart, your sign-in, your language and your display theme, and Google Analytics cookies to count visits. You can block cookies in your browser settings, but the cart and checkout need the essential cookies to work.

Keeping and protecting it

How long we keep it and how we protect it

Account details are kept while your account is open. Orders and invoices are kept for as long as Jordanian tax and accounting law requires. Messages are kept for as long as we need them to deal with your request.

Everything sent between your device and the store is encrypted (HTTPS), and only the staff who need your information to serve you can see it.

Your choices

Your rights and deleting your account

You can ask us at any time to show you, correct or delete your information.

To delete your account yourself: sign in, open My Account, then Connection and Security, and press Delete Account. You can also email us at sales@alagha-group.com from the email address on your account and ask us to delete it.

When an account is deleted, we remove it and its personal data within 30 days, except for the order and invoice records that the law requires us to keep.

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